Welcome to the Banza Support Center! We're here to help you get the most out of your Banza app and your personal AI twin, Maai.

Frequently Asked Questions (FAQs)

Getting Started:

• What is Banza? Banza is a platform designed to help you securely connect your digital life and take control of your data. It powers Maai, your personal AI twin.
• What is Maai? Maai is your intelligent AI twin within the Banza app. Maai learns from the data you choose to connect (privately and securely!) to provide you with personalized insights, universal recommendations, and helpful assistance.
• How do I connect an app (like Spotify, Uber, etc.)? Go to the "Connect Apps" or "App Gallery" section in the Banza app. Select the app you wish to connect and follow the on-screen instructions. Banza uses advanced privacy technology to ensure this process is secure.
• Why should I connect my apps? Connecting your apps allows Maai to understand your preferences and habits better, enabling it to provide more accurate insights, personalized recommendations (like a movie based on your music taste!), and helpful automations.

Privacy & Security:

• Is my data secure with Banza? Absolutely. Security and privacy are at the core of Banza. We use cutting-edge technologies like zkTLS (Zero-Knowledge Transport Layer Security) to ensure your data is verifiably yours and handled privately.
• Who can see my data? You are in control. Your raw data is not shared with anyone, including Banza, without your explicit consent. Maai accesses insights from your data within a secure environment to provide its services to you.
• How does Banza protect my privacy? Banza is built on the principle of "Your Data, Your Rules." We provide you with tools to manage your data, control permissions, and understand how it's being used to power your Maai experience.

Using Maai & Features:

• How do I earn rewards? You can earn rewards by connecting specific apps (check the "Rewards" or "Featured Rewards" section in the app) and sometimes by completing other engagement tasks.
• What kind of recommendations will Maai give me? Maai aims to give you universal, cross-platform recommendations. For example, based on your music listening, Maai might suggest movies, books, or even products you'd like.
• Maai isn't understanding me, or my recommendations seem off. What can I do? The more data Maai has (from connected apps), and the more you interact with it, the better it will understand you. If you're consistently getting irrelevant suggestions, please ensure your apps are correctly connected. You can also provide feedback to Maai directly in the chat.

Basic Troubleshooting

If you're experiencing issues with the Banza app, please try these steps first:

1. Check Your Internet Connection: Ensure you have a stable Wi-Fi or cellular data connection.